Shawn M. Arsenault

Shawn M. Arsenault

ERP Implementer | Trainer | Motivator | Leader

Well experienced software implementer who has gained invaluable knowledge, experience, skills, and expertise, working for several rapidly growing international software and implementation companies over the last 10+ years. I have had the opportunity to learn from some of the most professional and game changing players in our industry. Analyze, diagnose and implement software solution, including technical issues related to database architectures, data and systems integration, network and system access and security. Effectively classify, and document customer technical and functional requirements. 

• 10+ years’ experience in supporting and implementing various ERP Systems.
• 5+ years experience in supporting and implementing various HRM, Payroll and CRM Systems.
• Knowledgeable in project management methodology.
• Strong technical, analytical and problem solving skills.
• Well experienced creating Technical design, Training, Installation and Configuration documentation.
• Software QA testing as well as supporting UA and system integration testing.
• Gathering of customer requirements and conduct gap analysis.
• Ability to transform technical requirements into business solutions.
• 10+ years experiences in installation, deployment, configuration and Training of FIS, CIS, and ERP systems.
• 10+ years experience implementing and supporting business applications based on Microsoft’s VB and SQL platforms.
• Practical understanding of multi-layer software architecture, implementation limitations, and design decisions.
• Practical understanding of PHP and CSS apps and technology.
• 17+ years experience in the Information Technology industry, holding various roles and positions.
• Some proposal writing and pre-sales experience.
• I am referred to as a “Go to Person” by my colleagues and clients.
• End to end, business to business relationship building.

Specialties:
-Ability to work with difficult individuals successfully
-WorkLinks HCM Systems
-Hansen 8 Utility Billing
-Cogsdale CSM suite of products
-Diamond Municipal Solutions suite of products
-Diamond Virtual City Hall
-Microsoft Dynamics GP
-Microsoft SQL Server 2
-Software Upgrades
-Software\Network Implementations
-Municipal Government
-Public Sector
-Public\Private Utilities

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